Product Updates

New widget helps you manage progressive orders more efficiently and effectively

We have introduced a new “Cases Requiring Progressive Order Review” widget that allows you to view and manage progressive orders requiring adjudication in a centralized location, helping to reduce friction so that you can make faster, more confident decisions.

New customer experience enhancements provide a faster, more intuitive way to manage screening

Based on insights from thousands of real user interactions, analytics, and direct customer feedback, we have made meaningful improvements to daily workflows that are designed to help you move faster, reduce friction, and make more confident hiring decisions every day:

• Centralized Person Record. Access all relevant candidate activity, including invites and screening details, in one convenient place, empowering you to take action more efficiently.
• Smart Search with Auto-Suggest. Locate people and orders using an enhanced search experience – featuring intelligent auto-suggestions and faster access to relevant results.
• Simplified Navigation. Move faster and reduce complexity with a streamlined menu structure organized around three core areas: People, Administration, and Reports.

These enhancements modernize your customer experience while preserving the trusted capabilities you rely on today. Learn More

California state fingerprinting services offer a more consolidated screening experience

We are excited to announce that you can now order California state fingerprinting services alongside your background screening orders. This new offering streamlines your screening process, making it easier and more convenient for you and your candidates.

New Qualification Management Solution helps streamline driver compliance

Strengthen driver qualification across your organization with our Qualification Management Solution—a tech-enabled, digital platform that streamlines driver record tracking and simplifies compliance management, backed by expert support and a full suite of transportation services to keep your program on track.

Dynamic Background Reports provide greater flexibility and control

We have introduced support for dynamic background reports in the Order Manager, enabling authorized users to generate a report PDF that includes one or more selected completed services. You will also be able to download a report for orders that are still in progress for greater flexibility and control over how you review, manage, and download background reports.

New verification offerings help maximize primary source verification

We are excited to introduce our new Premium verifications for U.S. employment and education that maximize primary source verification success. These advanced workflows use enhanced contact research, multiple daily outreaches, and candidate document collection to help you boost primary source verification success rates and minimize manual intervention required by your staff, providing stronger support for your company policies and industry requirements.

Watch for document fraud detection coming soon, which helps detect employment document inconsistencies, including signs of potential fraud!

Expanded AI-powered chatbot access provides faster, more efficient assistance for candidate concerns

Candidates now have instant, 24/7 access to our support library that includes answers to many common troubleshooting scenarios to help reduce potential drop-off and improve the time needed to complete the overall data collection workflow.

New login experience streamlines access across First Advantage solutions

To continuously enhance and streamline the login experience across our platforms, we’ve updated the login process for non-SSO users. If you haven’t already, you’ll be prompted to complete a quick sign-up flow and set up multi-factor authentication (MFA) as part of this updated login process.

Refreshed Candidate Profile PDF format helps make key information easier to review and action

We have introduced a visual refresh for the Candidate Profile PDF to make this document easier to read for both you and your candidates. The new look and feel is designed to help integrated customers visualize data mismatches between information provided by a candidate in an applicant tracking system (ATS) versus what the candidate submits in their profile.